Shipping policy

AltBrat ships to the destinations currently available at checkout. Here is everything you need to know about getting your order.

Processing time

Orders are usually prepared within 1 to 3 business days. You will receive an email confirmation with tracking once your order ships. Tracking can take a few days to update after dispatch, especially while the parcel is being handed over between carriers.

Delivery time

Preparation and transport are separate: allow 1 to 3 business days for preparation, then an estimated 10 to 20 business days after dispatch, depending on your destination, the carrier and customs. These are estimates, not guaranteed delivery dates. International parcels can be delayed during busy periods, customs checks or carrier handoffs.

Maximum delivery deadline: whatever the estimate shown, we undertake to deliver your order within 30 days of the date you place it. If we miss that deadline, you may ask us in writing to deliver within a reasonable additional period; if we still fail to deliver, you may cancel your order and we will refund you in full within 14 days.

Shipping costs

Shipping costs are calculated at checkout based on your location and shown before you confirm your order. Available paid and free-shipping options depend on your destination and the qualifying basket total after discounts. Check the shipping option displayed for your actual order before payment; we do not use a fixed currency-conversion estimate as a worldwide threshold.

Tracking your order

Once shipped, you will receive a tracking number by email. If you have not received tracking within 5 business days, or if your tracking has not updated for several days, contact us at contact@altbrat.com with your order number and we will check it for you.

Where your order ships from

Our pieces are dispatched by our partner suppliers, including from outside the European Union. Whatever the origin of the parcel, AltBrat remains your sole contractual counterpart: we are responsible for the conformity of your order, for the 14-day right of withdrawal and for the two-year legal guarantees described in our Refund & Returns Policy.

Customs and import duties

Any tax or duty expressly collected at checkout is included in the amount paid there. For international shipments, customs authorities or carriers may collect import charges that were not collected at checkout, where permitted by applicable law and disclosed before purchase. Do not assume that all import charges are prepaid. If the treatment for your destination is unclear, contact us before ordering for clarification.

Risk and damaged parcels

Risk passes to you on delivery. If your parcel arrives damaged or an item is broken, email contact@altbrat.com with a photo and we will replace or refund at no cost to you.

Wrong or undelivered address

Please double-check your shipping address at checkout. If you spot an error, contact us immediately. We will check whether it can be corrected before dispatch. Any further steps depend on the parcel's status; your mandatory consumer rights remain unaffected.

Questions? Email contact@altbrat.com.