FAQ
Got questions? We have gathered the most common ones below. If you still need help, email us at contact@altbrat.com.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards and the secure checkout options shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible at contact@altbrat.com. If your order has not shipped yet, we will do our best to help.
Shipping & Delivery
Do you ship worldwide?
Yes. We ship to most countries around the world.
How long does delivery take?
Orders are usually prepared in 1 to 3 business days. Once your parcel has shipped, delivery usually takes 10 to 20 business days depending on your country, the carrier and customs. These are estimates, not guaranteed dates.
Will I get a tracking number?
Yes. You will receive tracking details by email once your order ships. Tracking can take a few days to update after dispatch.
Can there be delays?
Yes. International parcels can be delayed by busy periods, customs checks or carrier handoffs. If your tracking has not updated for several days, email us with your order number and we will check it for you.
Sizing
How do I choose my size?
Asian/alt fashion sizing can run small. Check the product description and size guide before ordering, and contact us if you are unsure.
Returns & Refunds
What is your return policy?
We accept returns of unworn items in original condition within 14 days of delivery. See our Refund & Return Policy.
Still Need Help?
Email contact@altbrat.com and we will get back to you within 1 to 2 business days.
