How do I contact AltBrat?

Email contact@altbrat.com and we'll get back to you within 1-2 business days.

FAQ

Q: What payment methods do you accept?

We accept all major credit and debit cards and secure checkout options shown at checkout.

Q: Do you ship worldwide?

Yes! We ship to most countries around the world.

Q: How long does delivery take?

Orders are processed in 1-3 business days. Delivery usually takes 10-20 business days depending on your location. See our Shipping Policy for details.

Q: Will I get a tracking number?

Yes, you'll receive tracking details by email once your order ships.

Q: How do I choose my size?

Each product page includes a size guide. Asian/alt fashion sizing can run small, so we recommend checking the measurements before ordering.

Q: What is your return policy?

We accept returns of unworn items in original condition within 14 days of delivery. See our Refund & Return Policy for the full details.

Got questions? We have gathered the most common ones below. If you still need help, email us at contact@altbrat.com.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards and the secure checkout options shown at checkout.

Can I change or cancel my order?
Contact us as soon as possible at contact@altbrat.com. If your order has not shipped yet, we will do our best to help.

Shipping & Delivery

Do you ship worldwide?
We ship to the destinations available in our checkout. Shipping options and charges are shown for your address before payment.

How long does delivery take?
Orders are usually prepared in 1 to 3 business days. Once your parcel has shipped, delivery usually takes 10 to 20 business days depending on your country, the carrier and customs. Preparation is additional to transport. Our maximum delivery commitment is 30 calendar days from ordering; see our shipping policy for late-delivery rights.

Will I get a tracking number?
Yes. You will receive tracking details by email once your order ships. Tracking can take a few days to update after dispatch.

Can there be delays?
Yes. International parcels can be delayed by busy periods, customs checks or carrier handoffs. If your tracking has not updated for several days, email us with your order number and we will check it for you.

Sizing

How do I choose my size?
Use the measurements for the specific item, where available. Size labels vary by supplier, so there is no universal conversion. Our size guide explains how to measure; if the product measurements you need are missing, ask us before ordering.

Returns & Refunds

What is your return policy?
Notify us of withdrawal within 14 calendar days after receipt, without giving a reason, then return the eligible goods within 14 days of that notice. You may inspect an item as you would in a shop. Statutory rights for faulty or incorrect goods remain unaffected. See our Refund & Return Policy.