Refund policy

Last updated: October 3, 2026. AltBrat is your seller and handles returns, refunds and product issues at contact@altbrat.com. This policy does not limit mandatory consumer rights.

14-day right of withdrawal

You may withdraw from an eligible purchase without giving a reason. Notify us within 14 calendar days after receiving the goods. For one order delivered in separate parcels, this period runs from receipt of the last item.

Email an unambiguous withdrawal statement to contact@altbrat.com, identifying your order and the items concerned. A reason or photograph is not required to exercise this right. Do not wait for our reply before notifying us within the deadline.

Returning the goods

Send the items back within 14 calendar days after notifying us of withdrawal. Contact us for the correct return address; do not send a parcel to a supplier or the address printed on the shipping label without checking the instructions. Keep proof of dispatch.

You may inspect and try on an item as you would in a shop. You are responsible only for loss of value caused by handling beyond what is needed to establish its nature, characteristics and functioning. Please keep tags and packaging where possible; missing original packaging does not automatically remove your statutory right.

You pay the direct return-postage cost for a change of mind when this was disclosed before purchase. If an item is faulty or incorrect, contact us so we can arrange the appropriate remedy at no cost to you. We do not charge a restocking fee for exercising the statutory right of withdrawal.

Hygiene exceptions

An exception may apply to goods supplied sealed for health-protection or hygiene reasons when that seal has been removed after delivery and the goods are unsuitable for return for those reasons. Earrings, stockings or accessories are not automatically excluded merely because of their category. Statutory rights for faulty or incorrect goods still apply.

Refunds

For withdrawal from the whole order, we refund the amount paid, including the least expensive standard outbound delivery option offered. Extra charges for a more expensive delivery method chosen by you are not reimbursed.

We refund without undue delay and within 14 calendar days of being informed of withdrawal. For goods, we may withhold payment until we receive them or you provide proof of dispatch, whichever happens first. We use the original payment method unless you expressly agree otherwise, without a refund fee. Your bank may take additional time to display the credit.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem, with the order number and a description. Photos can help us understand it, but our former seven-day reporting request does not restrict your statutory rights.

For consumers in France, the legal guarantee of conformity covers defects appearing within two years of delivery of new goods. You may request repair or replacement subject to the legal conditions, free of charge and without major inconvenience. Price reduction or contract termination is available in the cases provided by law, including when the remedy cannot be supplied within the statutory period. The separate legal guarantee against hidden defects also remains available.

Exchanges

Contact us to discuss another size or colour. Availability is not guaranteed. An exchange request does not remove your right to withdraw or your statutory guarantees.

Optional withdrawal statement

You can copy this into an email; use of this wording is optional:

To AltBrat, contact@altbrat.com
I notify you that I withdraw from my purchase of the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date: